Help & Support

How it works:

Step 1 - Register and browse

Step 2 - Shop and purchase

Click on the link to the retailer's store, then complete your purchase in the same visit.

Step 3 - Earn cashback

Once your purchase is confirmed, your cashback will be added to your account.

Step 4 - Redeem your rewards

Once you reach at least $30, check out your funds, selecting from a suite of digital rewards.

Help & Support

Step 1 - Register and browse

Step 2 - Shop and purchase

Step 3 - Earn cashback

Step 4 - Redeem your rewards

FAQs

GENERAL

CASHBACK REWARDS

DIGITAL PREPAID MASTERCARD AND RETAILER GIFT CARDS

RETAILERS

CONTACT & SUPPORT

Contact us

Help & Support

Step 1 - Register and browse

Step 2 - Shop and purchase

Step 3 - Earn cashback

Step 4 - Redeem your rewards

FAQs

GENERAL

What is Childcare Saver?

CASHBACK REWARDS

How do I earn cashback rewards?

Is there any limit to the cashback rewards I can earn?

Do my cashback rewards expire?

How long does it take for cashback rewards from retail offers to be added to my rewards wallet?

How do I view my Rewards Balance?

What does each of the cashback rewards statuses mean?

Why do I have to wait so long for my cashback rewards to move from Pending Balance to Total Balance?

What can I do to make sure I receive cashback rewards for my eligible purchase?

Are there any limits to what I can earn cashback rewards for?

My cashback rewards were not approved. Why would this happen?

I have made a purchase, why is my purchase not showing in my transaction history?

How do I redeem cashback rewards?

DIGITAL PREPAID MASTERCARD AND RETAILER GIFT CARDS

How will I get my Digital Prepaid Mastercard or Retailer Gift Card?

What happens if I do not activate the Digital Prepaid Mastercard or Retailer Gift Card as soon as I receive it? Is there a time limit?

Does my Digital Prepaid Mastercard or Retailer Gift Card expire?

If my transaction is greater than the amount on my card, can I pay the rest with cash or credit card?

Can I reload my Digital Prepaid Mastercard or Retailer Gift Card?

What happens if I have not used all the funds when my Digital Prepaid Mastercard or Retailer Gift Card expires?

RETAILERS

I’m experiencing an issue on the retailer’s website. What should I do?

Will new retailers be added?

Can I recommend a retailer to join Childcare Saver?

CONTACT & SUPPORT

How do I get in touch if I have questions or need help?

How do I stay up to date with Childcare Saver offers?

Contact us